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PATHFINDER NEWS 09/11/03
Just when you thought it couldn't get worse:
Jobcentre Plus Pioneer Manager admits that Jobcentre Plus DOES NOT WORK!!!
When Jobcentre Plus was rolled out in Devon, the experienced Benefit Delivery Managers were drawn to the centre whilst Local Delivery was put out mainly to former ES Managers. As well as having no background and little or no perception of the requirements of Benefit Delivery, they had no idea how to make decisions or manage staff who were specialists in delivering the Benefits. To boot, they were also not on FAMIS and could not authorize the staff expenses or carry out online activities that required a standard Civil Service Staff Number. To compound their unimaginable uselessness, they allowed staff on the Benefit Delivery side to be depleted and ultimately demoralised to the extent that they are now resigning in droves. Meanwhile, as ES staff return from their Career Breaks and Maternity Leave, Temporary Staff are being added to the already swollen ranks of so called "Advisers" (disgraceful spelling)and now those on Job Delivery are tripping over and fighting each other in their attempt to find a chair to sit on or a desk to use whilst the Benefit Delivery staff go quietly mad with the amount of outstanding arrears. Rank stupidity knows no bounds and neither do the ES Managers who have set up camp in the Benefit Offices.
In an attempt to get Benefit Delivery back on track, the Devon Jobcentre Plus District Manager has redesigned the structure of Jobcentre Plus in Devon. From December, Benefit Delivery will be separated from Job Delivery and the HEOs and above have yet again got to state their preference in an exercise that commences this week. This of course should be nothing less than hysterical as none of them have any Benefit experience and they have already applied once for their own Jobs within the last year.
Time will tell how the reorganisation will work and whether the District Manager will keep his job, but staff will be interested to know how Benefit Delivery Staff will get their Bonuses based upon Job Point Scores to which they have no input or influence and how Job Delivery Staff will get theirs based upon Productivity and MVFE Targets to which they will also have no input or influence. At least Job Delivery Staff can now get back to their arrogant self opinionated lives of arse licking the Employers and their own Management whilst stuffing the poor unsuspecting punters who venture though the doors then laughing all the way to the Points Bank.
Benefit Delivery Staff meanwhile will need to go to the communal sauna to wash the filthy stench that has infected them over the past twelve months off again, so that they can get back to helping people in need.
Perhaps the Devon District Manager will also spot the fact that the Employment Service staff are artificially overgraded by a grade and bounce the bastards back down to their correct grade.